Top 7 Live Chat Software

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Photo credits: hobvias sudoneighm

Are you thinking of installing live chat software on your website? This is good! The bad news is that there are a lot of different options available. If you don’t know what you want, you could spend hours or even days looking up information about the different packages you can install. To help out, we’ve put together a definitive list of the top seven live chat software programs you can use to communicate online.

Top Seven Live Chat Software Programs

Here’s a look at seven specific chat programs that will let you talk (or type) live with customers or anyone else you want to communicate with online.

  1. LivePerson – This is a great solution, but you should be prepared to shell out the big bucks to get a license and support for it. Still, if you have a large website with a lot of users wanting to chat, it’s a good option.

  2. Comm100 Live Chat – This option is easy to use and very customizable. You’ll need to spend some time learning the software, but this isn’t a problem for most people.

  3. BoldChat – For even more options, check out the BoldChat software for live discussion on your website. This one really opens up a lot of possibilities.

  4. Kayako Fusion – If you’re new to online chat and think you’re going to need a lot of assistance, Kayako Fusion is a good choice because they have a very large and active community of users who can help.

  5. LiveHelpNow – For those with a small or medium sized business, this is another good solution for live chat software that can be used for customer service. The cool thing is that you can integrate Google Analytics, Google Adsense and Salesforce to your chat program to keep everything in sync.

  6. WebsiteAlive – If you don’t have a lot of employees, WebsiteAlive is a good choice because it’s easy to use and can help you keep up with multiple conversations just as easily. This software can really make your website come alive for all your visitors.

  7. Velaro – This is a great solution for ecommerce websites. This is primarily because of the built-in CRM (Customer Relationship Management) and shopping cart gadgets that make it easy to deploy out of the box.

As you can see, a lot of different live chat software options are available these days. Before you make a decision on what you’re going to use, you need to sit down and make a list of wants and needs. Next, take a look at the pros and cons of all the different software available so that you can come to an informed decision about what to use.

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